Refund policy
Overview
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds once an order has been placed and dispatched.
We encourage all customers to carefully review product descriptions, shade information, and care instructions before purchasing. If you have any questions about a product before buying, please contact us at support@zalebeauty.com, and we will be happy to help.
Exceptions
We will offer a replacement or store credit only in the following circumstances:
- You received the wrong item
- Your item arrived damaged or defective
To be eligible, you must contact us within 48 hours of receiving your order at support@zalebeauty.com with your order number and clear photos of the issue. Claims submitted after this window will not be accepted.
We reserve the right to assess each claim individually. Replacements or store credits are issued at our sole discretion.
Non-Eligible Claims
The following are not eligible for a refund, return, or replacement:
- Change of mind or incorrect shade selection
- Items that have been opened, used, or tampered with
- Damage caused by improper installation, care, or use
- Claims submitted more than 48 hours after delivery
- Items purchased during a sale or with a discount code
Cancellations
Orders can only be cancelled before they have been processed and shipped. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, contact us immediately at support@zalebeauty.com with your order number.
We process orders quickly, so we cannot guarantee cancellation requests will be fulfilled.
Faulty Items
If you believe your product is faulty, please contact us at support@zalebeauty.com within 48 hours of delivery. Include your order number, a description of the issue, and supporting photos. We will review your claim and respond within 2–3 business days.
Contact
For any questions about our refund policy, please contact us at:
support@zalebeauty.com
